www.beddingandbath.com offers a 14-day refund for most merchandise purchased. All items considered for a refund must be returned in "as new" condition, complete with all packaging materials. We do not accept for refund or exchange the following products: open bed sheets, mattress pads, sleeping pillows, down comforters, featherbeds and fabric cut for you. Also any item that is a special or custom order cannot be returned. All returns are subject to inspection and www.beddingandbath.com reserves the right to refuse any merchandise. Shipping, duty, brokerage and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error. Please note if you return an item and free shipping was part of your order, the shipping cost will be deducted from your total. Please contact us by e-mail prior to shipping goods back to us.